Terms & Conditions

Month-to-month service

Unless a specific offer states otherwise, Fibre Ya Kasi services are provided on a month-to-month basis. Month-to-month does not mean that a customer may simply stop paying. To cancel, the customer must give Fibre Ya Kasi at least one calendar month's written notice through an official support channel. Charges remain payable during the notice period.

Orders & activation

Orders are subject to coverage, service availability, verification, payment and acceptance. Activation times may vary depending on the selected service and network.

Payments

Customers remain responsible for amounts due for active services and applicable once-off charges. Stopping payment, cancelling a debit order, removing a SIM or no longer using the service does not by itself cancel the service.

Delivery

Free standard delivery is available nationwide and normally takes approximately 5–7 working days. Delivery may be delayed by courier capacity, public holidays, remote-area routing, address verification, stock availability or circumstances outside Fibre Ya Kasi's reasonable control.

Network service

Coverage, speeds and service quality may be affected by network availability, congestion, location, signal conditions, compatible equipment and applicable network or package policies.

Customer details

Customers must provide accurate contact, delivery and account information.

Support & cancellation

For service, billing or cancellation enquiries, contact Fibre Ya Kasi on 069 244 1222 or 087 551 1641.